Notice of Nondiscrimination

Kalamazoo Child and Family Counseling complies with applicable federal and state civil rights laws. We do not exclude people, deny services, or treat anyone less favorably because of race, color, national origin, ancestry, age, disability, religion, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, familial status, height, weight, genetic information, or any other characteristic protected by law.

Communication and Accessibility Assistance

Kalamazoo Child and Family Counseling provides appropriate aids and services to help people with disabilities communicate effectively with us. We also provide reasonable modifications to help people with disabilities access and participate in our services.

Available assistance may include:

• Qualified sign language interpreters
• Information in large print or accessible electronic formats
• Other appropriate communication assistance or reasonable modifications

We also provide appropriate language assistance for people whose primary language is not English. Depending on the person’s needs, assistance may include:

• Qualified interpreters
• Information translated into another language
• Other appropriate language assistance

Required communication, disability, and language assistance services are provided free of charge.

To request an interpreter, accessible format, language assistance, or reasonable modification, please contact us as early as possible:

Kalamazoo Child and Family Counseling
4341 S. Westnedge Avenue, Suite 1112
Kalamazoo, MI 49008
Phone: (269) 615-7637 ext 711

Filing a Grievance With Kalamazoo Child and Family Counseling

If you believe Kalamazoo Child and Family Counseling failed to provide appropriate communication, language, or accessibility assistance, or discriminated against you in another way, you may submit a complaint or grievance through KCFC’s grievance process.

View the Grievance Process or Submit a Grievance

If you need assistance completing or submitting a grievance, please call (269) 615-7637. A KCFC staff member will assist you.

Kalamazoo Child and Family Counseling prohibits retaliation against anyone who requests assistance, raises a concern, submits a complaint or grievance, helps another person file, participates in a review, reports a rights concern, or contacts an external agency.

You are not required to complete KCFC’s internal grievance process before contacting an external agency when you have the right to do so.

Filing a Federal Civil Rights Complaint

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Online:
HHS Office for Civil Rights Complaint Portal

By phone:
1-800-368-1019
TDD: 1-800-537-7697

By email:
OCRComplaint@hhs.gov

By mail:

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

Complaint forms and additional filing instructions are available on the HHS Office for Civil Rights complaint website.

Filing a Michigan Civil Rights Complaint

You may also file a complaint with the Michigan Department of Civil Rights.

Online:
Michigan Department of Civil Rights—File a Complaint

By phone:
1-800-482-3604
Michigan Relay: 711