Complaints & Grievance Procedure
Page updated: October 4, 2026
Kalamazoo Child and Family Counseling is committed to providing respectful, safe, accessible, and high-quality care. We welcome feedback from clients, families, caregivers, advocates, staff members, and community partners.
If you have a concern about services, rights, privacy, billing, accessibility, staff conduct, discrimination, safety, treatment, or another part of your experience with KCFC, you may submit a complaint or grievance using the form below.
How to Submit a Grievance
You may:
- Complete the online form below.
- Submit your grievance anonymously.
- Ask any KCFC staff member to help you complete the form.
- Share your concern verbally with a staff member, who will help document and submit it.
- Use an advocate or support person when appropriate.
If you cannot access or complete the online form, please call us at (269) 615-7637. Any KCFC staff member can help you document and submit your concern.
What Happens After You Submit a Grievance
When you provide contact information, KCFC will:
- Acknowledge receipt within two business days.
- Complete an initial review within five business days.
- Provide a written response within 15 business days.
If additional time is needed, KCFC will notify you of the delay and provide an anticipated response timeframe.
Anonymous grievances will be reviewed to the extent possible. However, we may be unable to provide a direct response or request additional information if you do not provide contact information.
Protection From Retaliation
KCFC prohibits retaliation against anyone who submits a complaint or grievance, helps another person file, participates in a review, reports a concern, or contacts an outside agency.
Submitting a complaint or grievance will not create barriers to services or negatively affect your care.
You are not required to complete KCFC’s internal grievance process before contacting an external agency when you have the right to do so.
Immediate Safety Concerns
This form is not monitored as an emergency service. If someone is in immediate danger, call 911 or go to the nearest emergency department. For immediate mental health crisis support, call or text 988.
Submit a Complaint or Grievance
Please use the form below to share your concern. You may submit anonymously or provide contact information so we can follow up with you.
